From arrivals hall to destination — your greeter is waiting when you land
The moment you exit customs or the arrivals gate, there is a professional, smartly presented Luxelimo driver waiting with your name displayed. No searching for a car, no confusion, no delay — just a direct, composed transfer to your vehicle and onward to your destination.
Meet and greet is standard on all Luxelimo arrival bookings at London's airports. It is not an upgrade or an optional extra — it is how every Luxelimo arrival collection operates as a matter of course.
How our meet and greet service works
Flight tracking from departure
We monitor your flight from the moment it departs. If your arrival time changes, your driver's arrival at the terminal adjusts to match. You never land to find no one waiting — and your driver never waits two hours because of an early delay.
Name board in arrivals
Your driver waits in the designated arrivals meeting area with a name board showing your name clearly. They are easy to identify — formally dressed, composed, and scanning for you from the moment you exit.
Luggage assistance as standard
Your driver takes your bags from the moment you meet and escorts you directly to your vehicle. No trolleys required, no effort, no stress after a long flight.
Direct to your vehicle
Your vehicle is positioned as close to the terminal as operationally possible. Your driver walks you to it and has you settled before you have time to feel the transition from arrivals to road.
Who uses the Luxelimo meet and greet service
The meet and greet service is used by clients across a wide range of circumstances:
- Business travellers — arriving from long-haul flights who need to be productive from the moment they land
- Corporate hosts — greeting clients, executives, or board members on behalf of their company
- First-time visitors — unfamiliar with London's airports who need a reliable, stress-free first impression of the city
- Families with children — arriving with pushchairs, car seats, and significant luggage who need immediate assistance
- Elderly or mobility-restricted passengers — for whom navigating a busy terminal independently is difficult
- VIP and celebrity clients — requiring a discreet, efficient exit from the terminal without delay
Meet and greet at all London airports
- Heathrow Airport — Terminal 2, 3, 4 and 5, each with designated arrivals meeting areas
- Gatwick Airport — North and South Terminal
- Stansted Airport — single terminal with dedicated arrivals zone
- Luton Airport — meet and greet in the main arrivals hall
- London City Airport — compact terminal for fast, efficient collections
- Biggin Hill Airport — private aviation arrivals with discreet collection
- Farnborough Airport — airside coordination for private jet arrivals
- Northolt Airport — RAF Northolt private and diplomatic arrivals
- Battersea Heliport — helicopter arrival connections and city transfers
Frequently asked questions — Meet and greet chauffeur London
At Heathrow, your driver waits in the designated arrivals meeting area of your specific terminal. The exact location is confirmed in your booking documents — the meeting point differs slightly between T2, T3, T4, and T5. Your driver is instructed to make themselves easy to find and will be looking for you from the moment you exit.
Call +44 773 858 8025 immediately. Our operations team is staffed 24 hours a day and can locate your driver in real time and reconnect you within minutes. This situation is extremely rare — but when it happens, we resolve it immediately.
Yes. Your driver assists with all luggage from the moment you meet in arrivals — including trolleys if needed. They carry your bags to the vehicle and load them for you. You do not need to manage your own cases at any point.
Yes. Meet and greet in the terminal arrivals hall is standard on every Luxelimo airport arrival booking. It is not an upgrade or an add-on service — it is how every Luxelimo arrival collection operates by default.
Luxelimo tracks your flight in real time from the point of departure. Your driver does not travel to the terminal until your updated landing time approaches — so flight delays do not result in a driver standing in arrivals for hours. Within the standard free waiting period, there is no additional charge.
Yes. Luxelimo regularly greets visiting clients, family members, and business associates on behalf of a named host. Your guest is met with a name board, assisted with luggage, and transferred to their destination. You receive a confirmation message when they are settled in the vehicle.
Yes. For private aviation arrivals at Farnborough Airport, Biggin Hill, and Battersea Heliport, Luxelimo provides specialist collections — including airside coordination at Farnborough for clients arriving by private jet.
Provide your flight number, arrival terminal, the name to appear on the name board, number of passengers, luggage count, and destination address. All of these are confirmed in your booking documents so nothing is left to chance on the day.
Within the standard free waiting period — no. Luxelimo includes 45 minutes of free waiting time after an international flight lands, and 30 minutes after a domestic arrival. This covers normal passport control, baggage reclaim, and customs time. Additional waiting beyond the free period is charged at the agreed rate.
Meet and greet in the formal sense (name board in arrivals) is for arrival transfers. For departures, your Luxelimo driver collects you at your address, assists with luggage, and drops you at the correct terminal entrance with time to spare — having calculated your pickup time based on your flight, check-in deadline, and live traffic conditions.
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