Last updated: June 2026. This policy applies to personal data collected by Luxelimo.

1. Who We Are

Luxelimo is a professional chauffeur service based in London, UK. Our registered address is 15 Blendworth Point, Wanborough Drive, SW15 4AL. You can contact us at info@luxelimo.co.uk or +44 773 858 8025.

2. What Data We Collect

We collect personal data that you provide when booking our services or contacting us, including:

Name and contact details (phone, email)
Journey details (pickup/drop-off locations, dates and times)
Flight information (for airport transfers)
Payment information (processed securely — Luxelimo does not store full card details)
Communication records (emails, messages)

We may also collect data automatically when you visit our website, including IP address and browsing behaviour through cookies.

3. How We Use Your Data

To fulfil your booking and provide our chauffeur service
To communicate with you about your booking
To process payments
To comply with legal and regulatory obligations
To improve our service (in anonymised/aggregated form)

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR: performance of a contract (your booking); compliance with legal obligations; and legitimate interests (service improvement, fraud prevention).

5. Data Sharing

We do not sell your personal data. We share your data only where necessary to deliver the service — for example, sharing journey details with your assigned driver. We do not share your data with third parties for marketing purposes.

6. Data Retention

We retain booking and financial records for the period required by law (typically 6 years for financial records). Personal data not required for legal compliance is deleted within a reasonable period after your last interaction with us.

7. Your Rights

Under UK GDPR, you have the right to: access your personal data; request correction of inaccurate data; request deletion of your data (subject to legal retention requirements); object to processing; and request restriction of processing. To exercise these rights, contact us at info@luxelimo.co.uk.

8. Cookies

Our website uses cookies for functionality and analytics purposes. You can control cookie preferences through your browser settings.

9. Contact for Privacy Queries

For any privacy-related questions or to exercise your rights, contact us at info@luxelimo.co.uk or write to us at 15 Blendworth Point, Wanborough Drive, SW15 4AL.

Our Testimonials

What our clients say about Luxelimo

Real experiences from real passengers — read what our clients say about their Luxelimo chauffeur journeys across London and the UK.

"Richard drove our group for a day trip to the Cotswolds. We had a great time! He was timely, patient, and took us everywhere we wanted to go. He was flexible when we wanted to change our itinerary. The Mercedes Sprinter van was clean, comfortable and really nice. We highly recommend them — we will use Luxe Limo again next time we are in London."

— Stephanie Lester

via Google

"A very good professional and human service! Richard drove us safely from London to Paris and managed everything including Ferry tickets. It was a great experience with a wonderful driver with a lot of humour. Thanks again Richard!"

— Kevork Sarafyan

via Google

"We had an amazing experience with LuxeLimo during our stay in London. Ryszard was very attentive and accommodating to our travel requests. He was punctual and even picked us up from the airport with several umbrellas! I appreciated the confirmations he sent the day before our transfers — it gave us great peace of mind. If you are traveling to the UK, I highly recommend this company!"

— Bridget Keenan

via Google

"Always on time, super nice cars, very experienced and friendly drivers — my number one company to call for airport pick-ups and drop-offs in London. I would give six stars if possible."

— Roman Roth

via Google

"Richard comes highly recommended with honours! His service was stress free and immaculate from start to finish. Communication is key and Richard over delivered. Looking forward to working with you again soon."